Refund policy

Returns

We want you to be happy with your piece. You have 14 days from receiving your order to request a return.

To be eligible, the item must be in the same condition you received it, unused and undamaged, in its original packaging, and with the hand-stamped certificate of authenticity. We will also need your order number or proof of purchase.

How to start a return

Email us at info@apohli.com to request a return. Once it is approved, we will send instructions on how and where to send your parcel. Returns should go to:

Cell Studios (Studio GW1.7), Grosvenor Way, Clapton, London, United Kingdom, E5 9NE

Please wait for us to confirm before sending anything back. Items returned without requesting a return first cannot be accepted.

Return shipping

You arrange and pay for return postage. We recommend a tracked and insured service, as the piece is your responsibility until it reaches us. Please repack it carefully in its original packaging so it travels safely.

Cancelling an order

If you change your mind, contact us within 1 hour of placing your order and we can usually cancel it before it enters production or dispatch. After that, the return process above applies.

Damaged or wrong items

Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, email us straight away at info@apohli.com with a photo and we will put it right.

Non-returnable items

We cannot accept returns on sale items, gift cards, or commissioned and made to order pieces. If you are unsure whether your item qualifies, just ask.

Exchanges

The quickest way to get what you want is to return your item, and once the return is accepted, place a new order for the piece you would like.

International returns

For orders shipped outside the UK, you cover return postage and any related costs. Any import duties or taxes you paid on delivery are charged by your local customs, not by us, so they cannot be refunded through APOHLI.

Your right to cancel (UK and EU)

If your order is delivered within the UK or the European Union, you have the statutory right to cancel within 14 days of receiving it, for any reason. The item must still come back in its original condition and packaging with proof of purchase. Our 14 day window above already covers this.

Refunds

Once we have received and checked your return, we will let you know whether it has been approved. If it is, we will refund your original payment method within 10 business days. Bear in mind your bank or card provider may take a little longer to show it. If more than 15 business days have passed since we approved your return and you have not seen it, email us at info@apohli.com.

Any questions at all, contact us any time at info@apohli.com.